As mandated under CPA 2021, Office of Consumer Protection (OCP) promotes fair trade practices through market monitoring and enforcement of consumer protection laws and regulations. Further, OCP also facilitates remedies and compensation to aggrieved consumers who file complaints.
A summary of consumer grievances and redressal statistics for 6 months are prepared based on the types of complaints received, to provide an overview of the type and frequency of unethical business practices prevalent in the country.
Enforcement-and-Redressal-Report-Final-July-December-2021-2.pdf